1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, home address, and service details.

Communication Data: Records of communications including SMS, emails, or phone calls.

Usage Data: Website activity such as page visits, device type, browser type, and IP address.

Payment Data: Billing and payment details when booking services.

2. How We Use Your Information

We use your information to:

Schedule and provide cleaning services.

Send service confirmations, reminders, and updates.

Respond to inquiries and customer support requests.

Send marketing messages and promotions (with your consent).

Improve our website, services, and user experience.

3. SMS and Text Message Consent (A2P Compliance)

By providing your mobile number and opting in, you consent to receive SMS/text messages from Crystal Cleaning regarding:

Appointment reminders

Scheduling updates

Promotions and special offers

Service confirmations and follow-ups

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP.

We do not share your phone number or message content with third parties for marketing purposes without your explicit consent.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information with:

Service providers who help us operate our business (e.g., CRM, payment processors).

Law enforcement when required by law or to protect our rights.

Affiliated partners only if you have explicitly agreed to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure.

6. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information.

Opt out of SMS or marketing communications at any time.

Request how your data is used or shared.

To exercise your rights, please contact us at:
📧 [email protected]
📞 4697590374

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.” Your continued use of our services after changes means you accept the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

Crystal Cleaning
📧 [email protected]
📞 4697590374